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What is the right level of automation for Customer Support? I recently had a lot of time (while waiting on “hold”) to reflect on this question.  About a month ago, I bought an annual license for an accounting product. When I tried to use the software, the key provided...

Wipfli Partner Robert Zondag chatted with Gain Compliance CEO Burch LaPrade about the evolving issues with insurance filings, including: The growing talent gap in statutory accounting, driven by retirements and limited new entrants to the field. The constant evolution...

This past week, Gain held its annual Customer Success onsite retreat. (Here's the post from last year's.) While the majority of our teams hail from the Des Moines area, we have a few folks who came in from nearby towns as well as Texas and Nebraska.  The purpose -...

In what has become an annual rite, I add a post in the blog each June (or thereabouts) that commemorates the anniversary of Gain’s founding.  (By way of reference, here are the retrospectives from last year, two years ago,  our 6th anniversary, 5th...

My name is Matt Keller, and I’m the Head of Product here at Gain Compliance. I recently joined the team, and it’s been exciting as I’ve immersed myself in a culture that is singularly focused on a better experience for statutory accounting teams (as you well know from...

With the arrival of spring, and with March Madness in the air, I began to think about how a bracket might play out if stat. reporting solutions were pitted against one another, head-to-head.  Embracing this analogy, let’s set the field: Gain Compliance is the...

https://vimeo.com/915813180 In our never-ending quest to improve the lives of those on the front lines of insurance statutory and compliance reporting, Gain continues to offer innovative solutions to long-standing challenges.  As a case in point: in collaboration with...

This is an old theme for this post, but it’s a good one.  As you should well know by now, Gain’s product development is customer-led (as illustrated by former posts here, here, here, here, here, and here.) So, why do I keep coming back to this?  Two reasons:...

I recently queried Google’s AI service, Gemini, with the prompt: “What is the best software for NAIC insurance statutory reporting?” Gemini's response: Gemini then, at least in my (not-unbiased) opinion, provided a very nice summary of the rationale underlying its...