Blog
The inside scoop on the day-to-day life of an early-stage software company….
Customer-led Discovery Revisited (Again)
This is an old theme for this post, but it’s a good one. As you should well know by now, Gain’s product development is customer-led (as illustrated by former posts here, here, here, here, here, and here.) So, why do I keep coming back to this? Two reasons:...
AI – Truth and Hallucinations
I recently queried Google’s AI service, Gemini, with the prompt: “What is the best software for NAIC insurance statutory reporting?” Gemini's response: Gemini then, at least in my (not-unbiased) opinion, provided a very nice summary of the rationale underlying its...
Touchpoints
The dream for any SaaS company - at least from a purely business perspective - is to offer an off-the-shelf, turnkey software solution that requires as close to zero support as possible. Great products that are well-designed, intuitive, and comprehensive present users...
Year 8
Another trip around the sun. As is our custom, we use this occasion annually for a brief exercise in self-reflection. (By way of reference, here are the retrospectives from last year, two years ago, our 5th anniversary, our 4th anniversary, 3rd...
Customer Success Retreat
At Gain Compliance, we stay true to our mission of delivering a world class customer experience for financial reporting teams. With our product development team introducing new features and enhancements year-round, and a growing customer base, how do we make sure that...
Advanced Data Management
Gain recently rolled out a new feature which allows customers to automate data inputs from other software systems. This was a very big deal: transferring data programmatically creates efficiencies and eliminates opportunities for human error. From our users, this...
Cloud-native Software
Cloud native is the software approach of building, deploying, and managing modern applications in cloud computing environments. Technical definition as provided by Amazon Web Services “Lift and shift,” also known as “rehosting,” is the process of migrating an exact...
Freudian Slip
Recently, our largest competitor sent out this customer correspondence: Two quick takes on this: As much as the Sovos marketing department would like you to believe otherwise: hosted ≠ cloud software Also: “hosted” has a “t” in it. (Although, “hosed” is an apt...
Greenfield Projects – Revisited
Back in 2017, Gain Compliance became the first new vendor certified by the NAIC since 2001. We were the new kids on a very old block, and we were building an Annual Statement product from the ground up, making this a Greenfield Project. That term, borrowed...








