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Customer Success Manager

Gain Compliance is developing innovative software products to help insurance professionals with the burden of their compliance-related filings.

We are looking for a motivated individuals with critical judgment and attention to detail to onboard new customers and to help customers be successful using our software – people willing to go out of their way to provide best-in-class solutions to difficult problems.

As part of a growing company, all employees wear multiple hats and contribute to the success of our company in multiple ways. While the primary focus of this position is helping to onboard and support customers, individuals will have opportunities to assist with various projects and to help frame best practices to help maintain world-class customer service.

You will have a direct and visible impact on the success of the company, and you will be rewarded with (appreciation and) an options package to match your contribution.

We are looking for some combination of:

  • A passion to deliver value for the customer experience
  • Good communication and customer facing skills
  • Account/customer management skills
  • Willingness to take initiative
  • Follow through is a must
  • Attention to detail and critical judgment
  • Bias towards action and a drive for excellence
  • Eagerness to jump into new roles and challenges to help the team succeed
  • A growth mindset – someone who is intellectually curious and eager to contribute
  • A basic understanding and interest in accounting is a plus

Located in Des Moines, IA.

If you are interested in joining us, please contact us at careers@gaincompliance.com

Located in the East Village of downtown Des Moines, Gain Compliance has a product-first culture and is building a best-in-class team to leverage the latest technologies and best practices to solve challenging problems. We are committed to a creative, customer-led approach to product development.

In addition to the satisfaction (and upside) of joining a successful company in its early stages, we offer a flexible work environment and top-tier benefits.